ITIL 4 — Interactive Study Manual

The world's most widely adopted IT service management framework. Covers the Service Value System, 7 guiding principles, 6 service value chain activities, 4 dimensions of service management, all 34 management practices, and 40 flash cards for ITIL 4 Foundation certification.

ITIL 4 Seven Guiding Principles

• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimise and automate

ITIL 4 Four Dimensions

• Organisations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes