SIAM — Service Integration and Management Interactive Study Manual
Multi-supplier management methodology. Covers 3 ecosystem layers (Customer, Service Integrator, Service Providers), 4 key roles, 3 sourcing models (Internal, External, Hybrid), governance and management practices, SIAM vs ITIL 4 comparison, and 38 flash cards for EXIN SIAM certification.
3 Ecosystem LayersService Integrator3 Sourcing ModelsGovernance PracticesSIAM vs ITIL 438 Flash Cards