VeriSM — Interactive Study Manual

Value-driven, Evolving, Responsive, Integrated Service Management for digital organisations. Covers the Management Mesh (combining ITIL, DevOps, Agile, Lean), 4 VeriSM elements, the progressive maturity model (Survive → Build → Thrive → Optimise), and 36 flash cards for EXIN VeriSM Foundation.

VeriSM Progressive Model

• Survive — reactive
• Build — establishing core practices
• Thrive — consistent, consumer-focused
• Optimise — continuously improving