VeriSM — Interactive Study Manual

VeriSM (Value-driven, Evolving, Responsive, Integrated Service Management) is a service management approach designed for digital organisations. Unlike prescriptive frameworks, VeriSM provides a model and principles allowing organisations to select and combine management practices — ITIL, DevOps, Agile, Lean — into a tailored Management Mesh.

VeriSM Management Mesh Components

• Organisational Environment — culture, structure, risk appetite
• Resources — people, technology, finance, partners
• Emerging Technologies — AI, cloud, IoT, automation
• Management Practices — ITIL, DevOps, Agile, Lean, COBIT, SIAM

VeriSM Four Elements

• Governance — sets direction and constraints
• Service Management Principles — selected approach
• Management Mesh — flexible toolkit of practices
• Service Offering — value delivered to consumers

VeriSM Progressive Model

• Survive — reactive, ad hoc
• Build — establishing core practices
• Thrive — consistent, consumer-focused
• Optimise — continuously improving, data-driven

What This Guide Covers

• VeriSM model — full layered structure
• Management Mesh — 16 practices from ITIL to SRE to Design Thinking
• Progressive model — 4 stages of maturity
• VeriSM vs ITIL 4 vs SIAM comparison
• EXIN VeriSM Foundation and Professional certification paths
• 36 flash cards for VeriSM exam preparation